Refund policy

Return and Refund Policy

At Morning Oil Coffee, your satisfaction matters to us. Because coffee is a perishable food product, we are unable to accept returns of opened bags for hygiene and quality reasons.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you received the wrong item, please contact us at orders@morningoil.com within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

Quality Guarantee
If you're not happy with the quality of your coffee, reach out to us within 14 days of your purchase. We stand behind what we roast and will work with you to make it right, whether that's a replacement bag or a refund.

Subscription Orders
Subscribers may skip, pause, or cancel upcoming shipments at any time through their account. Refunds are not issued for shipments that have already been processed or delivered, but future orders can be adjusted or canceled before their next ship date.

How to Request a Refund
Email orders@morningoil.com with your order number and reason for the request. Approved refunds are issued to your original payment method within 5 to 10 business days.